Shipping policy

At Aura, we are committed to delivering your pieces with care and intention. Please review our shipping policy below for details on processing and delivery.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time
Standard shipping typically takes 3–7 business days after processing. Please note that delivery times may vary depending on your location and carrier delays.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. Any promotions for free shipping will be applied at checkout when available.

Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Delays
While we strive to meet all delivery timelines, Aura is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. Aura is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages
Aura is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, please contact the shipping carrier directly.

Contact Us
If you have any questions about your order, please contact us at aurainspired@outlook.com, and allow 24–48 hours for a response.